Fulfillment Policy for Eagle Blue Virtual Assistant Services

Effective Date: 12/01/2024

At Eagle Blue, we are committed to providing high-quality virtual assistant (VA) services tailored to the unique needs of our clients. This Fulfillment Policy outlines the standards, processes, and commitments that guide the delivery of our services.

1. Scope of Services

Eagle Blue provides professional virtual assistant services, including but not limited to:

Administrative support

Social media management

Customer service

Data entry

Appointment scheduling

Real estate-specific tasks

Specific tasks and deliverables will be outlined in a Service Agreement or Scope of Work (SOW) customized for each client.

2. Service Delivery Standards

Timeliness: We strive to complete tasks by the agreed deadlines. Delays, if any, will be communicated promptly.

Accuracy: Tasks will be executed with a high level of precision and care to meet client expectations.

Communication: Regular updates will be provided on ongoing projects, and responses to client inquiries will be made within 24 hours.

3. Client Responsibilities

To ensure smooth and efficient service delivery, clients are expected to:

Provide clear and complete instructions for tasks.

Supply necessary tools, access, and information required for task completion.

Communicate changes or additional requests in a timely manner.

4. Fulfillment Process

Onboarding:

New clients will undergo a structured onboarding process to define needs and expectations.

A dedicated VA or team will be assigned based on the client’s requirements.

Task Assignment:

Tasks can be submitted via email, project management software, or other agreed-upon methods.

Execution:

Tasks are performed by VAs in accordance with the agreed scope and timeline.

Review and Feedback:

Completed tasks will be submitted for client review. Feedback is encouraged to refine the output further.

5. Revisions and Corrections

Eagle Blue will provide up to 2 revisions per task to address any discrepancies or changes required.

Revisions must be requested within 5 days of task delivery.

6. Payment and Refund Policy

Payment Terms: Services are billed bi-weekly or as per the terms outlined in the Service Agreement.

Refunds: Refunds are not provided for services already rendered. For prepaid packages, unused hours may be eligible for a partial refund, subject to review.

Disputes: Any disputes regarding service delivery must be raised within 14 days of task completion.

7. Service Limitations

Eagle Blue does not guarantee specific outcomes (e.g., sales figures, customer engagement metrics).

Tasks must comply with all applicable laws and ethical standards. Illegal or unethical requests will be declined.

8. Termination of Services

Either party may terminate the Service Agreement with 14 days written notice.

Eagle Blue reserves the right to terminate services immediately in cases of non-payment, breach of agreement, or unethical behavior.

9. Contact Information

For questions or concerns regarding this Fulfillment Policy, please contact us:

Eagle Blue Virtual Assistant Services

Website: eagleblue.pro

Email: info@eagleblue.pro

Phone: 484-947-7095

By engaging with Eagle Blue Virtual Assistant Services, clients acknowledge and agree to the terms outlined in this Fulfillment Policy.